705 Broad Street
Building Management Services
Welcome to our new HR - 705 Broad Street - Building Request Portal!!
This portal is primarily to be used for common spaces, like the elevator, public bathrooms, break rooms, hallways, conference rooms, exterior, key requests, etc.
Any other requests for within your departmental suites, like lights out, cleaning, painting, etc., can be called in directly by a contact within your department.
Otherwise, please fill out the form below to submit your request related to maintenance, access issues, room bookings, cleaning services, key requests, or any other building-related management concerns.
Our goal is to ensure a safe, functional, and comfortable environment for all staff and visitors. Your reports play a crucial role in maintaining the quality of our facilities.
Our team is committed to addressing your needs promptly.
Thank you so much for your attention and participation.
~ Elizabeth & The Duke HR Building Team
Onsite Building Contact Information:
Name: Elizabeth Fiorentino Williams
Location: 705 Broad St. Room 201
Email: [email protected]
Phone: +1 (919) 684-2808
Housekeeping Schedule and Services:
• Housekeeping services are provided Sunday-Thursday between the hours of 11pm-7:30am daily
• Housekeeping doesn't remove recycling from offices or the building (staff will need to take their recycling to the outside bin)
• Below is the list of tasks that should be happening when 705 broad is serviced
o All trash should be pulled and removed throughout space
o Carpet throughout space should be vacuumed or spot swept
o All restrooms should be serviced daily
Disinfecting of surfaces (sinks, toilets, paper towel dispenser, tissue dispensers, and soap dispensers)
Trash pulled
Supplies restocked
Floor dust/damp mopped
Mirrors cleaned
Walls spot cleaned once a week
Windowsills dusted/cleaned once a week
High/low dusting of surfaces once a week
o Conference rooms should be serviced daily
Tables wiped down
Floor vacuumed or spot swept
Whiteboards cleaned daily unless specified by the customer not to clean
Trash pulled
Walls spot cleaned once a week
Windowsills dusted/cleaned once a week
High/low dusting of surfaces once a week
o Offices are only cleaned twice a month
Wiping down desk if items are not present
Vacuuming or spot sweeping of carpet
Walls spot cleaned
Windowsills dusted/cleaned
High/low dusting of surfaces
Trash is pulled daily, if the trashcan is placed outside the office door
o Kitchen area should be serviced daily
Countertops should be wiped down
If items are not in the sink the HK will wipe down the inside of the sink
Outside of the microwave should be wiped down daily (we don’t clean the inside)
Once a week or as needed we wipe down the outside of the refrigerator ( we don’t clean the inside)
Outside of drinking machine should be wiped down
Trash pulled
Floor dust/damp mopped
Walls spot cleaned once a week
Windowsills dusted/cleaned once a week
High/low dusting of surfaces once a week
Reminder, the form below is for 705 Broad Street, common spaces only.
If you have an issue within your departmental suite,
please reach out directly to the appropriate General Contact.
General Contact List
Below you will find a General Contact List for your convenience. This list includes essential contacts for Facilities Management Department (FMD), Duke Card Services, Housekeeping, and other critical services within our building.
Use this list to quickly reach the appropriate departments for specific needs or emergencies.
1. Facilities Management Division (FMD)
Purpose: For maintenance and repairs within your department (lights, moving furniture, hanging equipment, etc.). For common spaces complete the form.
Phone: 919-684-2122
Website: https://fixit.oit.duke.edu/
4. Police & Security
Purpose: For security concerns or to report incidents.
Phone: 919-684-2444
2. Card Services
Purpose: For technical card and device issues and for card replacements. For new hire and building access complete the form.
Phone: 919-684-2800
Website: https://duke-sp.transactcampus.com/eAccounts/AnonymousHome.aspx
5. OIT Support - University
Purpose: For computer and technical issues needing IT support within your department.
Phone: 919-684-2200
3. Housekeeping
Purpose: For specific cleaning services and urgent cleanliness issues withihn your deprartmental space. For common spaces complete the form.
Phone: 919-382-4515
705 Broad Street
Building Maintenance
Request Form
